About the Role
We are looking for Technical Account Manager to support on our fast growing API platform around Hong Kong API Economy.
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
- Establish best practices
- Keep track of sales performance metrics
- Candidate with good attitude but less relevant skills & experience will start from the position of “Associate Technical Account Manager”
Skills & Requirements
- Proven work experience as a Technical account manager
- Solid technical background with hands on experience in digital technologies
- Familiarity with software and front-end development
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills in Cantonese and English
- Strong analytical and problem-solving skills
- Strong sense of humor and a good team player
- Time management and planning skills
Team Benefits
- 5-day work week with flexible working hours
- Hybrid working model allowing staff working remotely 40-60% under the new business normal
- Flat company structure and working directly with founder and core members
- On the job training and coaching by certified leaders in Technology Consulting
- Fun and great team! We host monthly event to celebrate the hard work of the team! We got 30+ board games, gaming consoles, guitars, piano, ukuleles in office for fun and enjoyment
About beNovelty
beNovelty is an award-winning API technology company with a focus on emerging API technology and we are actively driving the development of a multi-disciplined community of API developers from different industries. Our cloud-based API platform – OpenAPIHub – helps companies to implement brand-new and scalable API business models and assists to design, manage, secure and commercialize APIs for applications such as banking (open banking), insurance, hospitality and tourism, education, healthcare, catering and more. beNovelty is a recent featured company in the campaign “Local Business Stories” launched by HSBC, and continuously work closely with partners in various industries to meet the business needs of digital transformation through API technology.
Awards and Recognitions:
- Hong Kong ICT Start-up Awards (Silver Award - Software & App) (2020)
- HKET Fintech Awards 2020 - Outstanding Cloud-based API Platform (2020)
- IFTA Fintech Achievement Awards (Platinum Awards - Cloud Computing) (2019)
Interested parties please send your full resume with expected salary in your application.
beNovelty at a Glance
HK10X—The Guiding Pioneering Spirit
Human Touch is one of the most important corporate culture of beNovelty. With various mentoring relationships in the team, technology know-how and experience are being transferred more efficiently, and at the same time everyone learns from each other and grow together.
Work Happily to Innovate and Create
Running a company is like playing in a band. In order to build a synergistic team, beNovelty encourages everyone in the company to bring new ideas and innovations, regardless of level and function.
What is it like to work at beNovelty?
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